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APIs Reports Manager

6. Intelligent survey by Skill

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_6&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report identifies the number of evaluations per skill that users have managed, provides an overall average and a detailed evaluation for each of the 10 possible customizable questions in the smart survey.

Benefit:

Evaluate customer satisfaction by taking into account the particular performance of the agents that are part of a specific skill, since knowing the voice of the customer will allow you to act in a timely manner.

How it works:

  • The consumption of this API is done by GET method.
  • To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
  • The wolkvox-token header must be used to make use of the authorization token.
  • Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
  • In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.

REQUEST

NAMEDESCRIPTIONTYPE
apiType of report requiredString
date_iniInitial Date (YYYYmmddHHiiss)String
date_endFinal Date (YYYYmmddHHiiss)String

RESPONSE

NAMEDESCRIPTIONTYPE
skill_idRefers to the numerical identification of the skillString
skill_nameSkill nameString
surveysIndicates the number of completed intelligent surveys.String
q#These are the personalized questions of the smart surveyString
averageIt is the average rating of the agent according to the answers to each question.String

Possible response codes
				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=diagram_6&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox-token: {{token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;
				
			

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "skill_id": "",
            "skill_name": "",
            "surveys": "",
            "q01": "",
            "q02": "",
            "q03": "",
            "q04": "",
            "q05": "",
            "q06": "",
            "q07": "",
            "q08": "",
            "q09": "",
            "q10": "",
            "average": ""
        }
    ]
}
				
			
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