ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
API that allows to obtain information on the percentage of time in silence of each agent during their interactions.
Benefit:
It allows obtaining relevant information for decision making based on the performance of the agents.
How it works:
REQUEST
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
RESPONSE
NAME | DESCRIPTION | TYPE |
---|---|---|
agent_id | The numeric user ID assigned to each of the wolkvox users Agent | String |
agent_name | This is the name assigned to each wolkvox user Agent | String |
agent_dni | Is the identification document of each wolkvox user Agent | String |
silence | Averaged percentage of silence on calls | String |
URL:
Description:
API that allows to obtain information on the percentage of time in silence of each agent during their interactions.
Benefit:
It allows obtaining relevant information for decision making based on the performance of the agents.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
agent_id | The numeric user ID assigned to each of the wolkvox users Agent | String |
agent_name | This is the name assigned to each wolkvox user Agent | String |
agent_dni | Is the identification document of each wolkvox user Agent | String |
silence | Averaged percentage of silence on calls | String |
URL:
Description:
API that allows to obtain information on the percentage of time in silence of each agent during their interactions.
Benefit:
It allows obtaining relevant information for decision making based on the performance of the agents.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
agent_id | The numeric user ID assigned to each of the wolkvox users Agent | String |
agent_name | This is the name assigned to each wolkvox user Agent | String |
agent_dni | Is the identification document of each wolkvox user Agent | String |
silence | Averaged percentage of silence on calls | String |