ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report allows to relate the agent, the number of calls that have been converted to conference or transfer and the duration of the interaction.
Benefit:
The analysis of the information provided in this report allows us to identify the operation’s capacity for first contact resolution and to identify the areas that require more support from allied agencies.
How it works:
REQUEST
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
RESPONSE
NAME | DESCRIPTION | TYPE |
---|---|---|
agent_name | Name of the agent | String |
agent_id | Refers to the numerical ID of each of the wolkvox users Agent | String |
transfer_calls | Indicates the number of calls that were transferred | String |
conference_calls | Indicates the number of calls that were converted to conference | String |
total_time | Indicates the duration expressed in time with format HH:MM:SS | String |
URL:
Description:
This report allows to relate the agent, the number of calls that have been converted to conference or transfer and the duration of the interaction.
Benefit:
The analysis of the information provided in this report allows us to identify the operation’s capacity for first contact resolution and to identify the areas that require more support from allied agencies.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
agent_name | Name of the agent | String |
agent_id | Refers to the numerical ID of each of the wolkvox users Agent | String |
transfer_calls | Indicates the number of calls that were transferred | String |
conference_calls | Indicates the number of calls that were converted to conference | String |
total_time | Indicates the duration expressed in time with format HH:MM:SS | String |
URL:
Description:
This report allows to relate the agent, the number of calls that have been converted to conference or transfer and the duration of the interaction.
Benefit:
The analysis of the information provided in this report allows us to identify the operation’s capacity for first contact resolution and to identify the areas that require more support from allied agencies.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
agent_name | Name of the agent | String |
agent_id | Refers to the numerical ID of each of the wolkvox users Agent | String |
transfer_calls | Indicates the number of calls that were transferred | String |
conference_calls | Indicates the number of calls that were converted to conference | String |
total_time | Indicates the duration expressed in time with format HH:MM:SS | String |