3. Evaluation details by attribute -

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APIs Reports Manager

3. Evaluation details by attribute

URL:

https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=quality_3&date_ini={{YYYYmmddHHiiss}}&date_end={{YYYYmmddHHiiss}}

Description:

This report allows a detailed evaluation by attributes in terms of quality of agent performance taking into account attribute categories, error type, date, call identification and agent data.

Benefit:

By means of the attributes (individual components of the interaction such as greeting, negotiation, farewell) identify the processes and agents that have made critical and non-critical errors in order to create action models and ensure quality from the first attempt.

How it works:

The consumption of this API is done by GET method.
To consume this API you must replace in the url {{{wolkvox_server}} by the nomenclature of the server of the operation.
The wolkvox-token header must be used to make use of the authorization token.
Note that the same token cannot be consumed simultaneously, so you can schedule the next API to be consumed when the result of the previous one is successful.
In terms of time, to keep track of your operation you can make a consumption every 5 minutes of the information.
Limit of records that can be downloaded per consumption: 60,000 records.
Limit of records that can be uploaded per consumption: 10,000 records.
Limit of days queried in dates: 31 days.
Limit of result weight: 256 MB.
API consumption time limit: 60 seconds.
Concurrent consumption limit of a token: 2 simultaneous requests.
Daily limit of tokens: Number of licenses multiplied by 1000 daily tokens.

Request

NAME	DESCRIPTION	TYPE
api	Type of report required	String
date_ini	Initial Date (YYYYmmddHHiiss)	String
date_end	Final Date (YYYYmmddHHiiss)	String

Response

NAME	DESCRIPTION	TYPE
conn_id	Corresponds to the call identification number	String
agent_id	Refers to the numerical identification of each wolkvox Agent user.	String
agent_name	Agent’s name	String
attribute	Actions to be performed in a standardized manner	String
type_error	Indicates the type of error, which can be critical (CE) or non-critical (NCE). This error classification is configured in the quality tab.	String
yes/no	Indicates whether the agent complied (yes) or not (no) with the attribute.	String
date	Indicates the date with format year-month-day-time	String
survey	Relates to the template used for the evaluation	String
category	Element that is part of the customer service actions (greeting, negotiation, farewell).	String
quality_analyst	Name of the quality analyst who conducted the evaluation. It can display the value “QAi_Bot” when the evaluation was done using the artificial intelligence of wolkvox Manager.	String
channel	Contact channel. This column can display one of the following values: chat, chat-web, chat-whatsapp, and voice.	String

Possible response codes

				
					$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=quality_3&date_ini={{date_ini}}&date_end={{date_end}}',
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => '',
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 0,
  CURLOPT_FOLLOWLOCATION => true,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => 'GET',
  CURLOPT_HTTPHEADER => array(
    'wolkvox_server: {{wolkvox_server}}',
    'wolkvox-token: {{wolkvox-token}}'
  ),
));

$response = curl_exec($curl);

curl_close($curl);
echo $response;

				
					curl --location --globoff 'https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=quality_3&date_ini={{date_ini}}&date_end={{date_end}}' \
--header 'wolkvox_server: {{wolkvox_server}}' \
--header 'wolkvox-token: {{wolkvox-token}}'

				
					OkHttpClient client = new OkHttpClient().newBuilder()
  .build();
MediaType mediaType = MediaType.parse("text/plain");
RequestBody body = RequestBody.create(mediaType, "");
Request request = new Request.Builder()
  .url("https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=quality_3&date_ini={{date_ini}}&date_end={{date_end}}")
  .method("GET", body)
  .addHeader("wolkvox_server", "{{wolkvox_server}}")
  .addHeader("wolkvox-token", "{{wolkvox-token}}")
  .build();
Response response = client.newCall(request).execute();

				
					import requests

url = "https://wv{{wolkvox_server}}.wolkvox.com/api/v2/reports_manager.php?api=quality_3&date_ini={{date_ini}}&date_end={{date_end}}"

payload = {}
headers = {
  'wolkvox_server': '{{wolkvox_server}}',
  'wolkvox-token': '{{wolkvox-token}}'
}

response = requests.request("GET", url, headers=headers, data=payload)

print(response.text)

RESPONSE

				
					{
    "code": 200,
    "error": null,
    "msg": "1 records were found",
    "data": [
        {
            "conn_id": "",
            "agent_id": "",
            "agent_name": "",
            "attribute": "",
            "type_error": "",
            "yes/no": "",
            "date": "",
            "survey": "",
            "category": "",
            "quality_analyst": "",
            "channel": ""
        }
    ]
}

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DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

Information security policy

Information Transfer Policies

Copyright © 2025 WOLKVOX MICROSYSLABS.
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