ARGENTINA
Buenos Aires +54 (11) 5217 5933
BRAZIL
Sao Paulo +55 (11) 521 75 933
CHILE
Santiago de Chile +56 (2) 240 533 89
URL:
Description:
This report indicates, by the hour of the day, the number of calls managed by the interactive voice response system (IVR) and the minutes consumed in consolidated form per hour.
Benefit:
This report allows detailed tracking by hour of the calls attended by the IVR and its duration to assess the management of this self–management system in terms of use.
How it works:
REQUEST
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report requiered | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
RESPONSE
NAME | DESCRIPTION | TYPE |
---|---|---|
date | Indicates the date in YYYY–MM–DD–HH format | String |
calls | Indicates the amount of calls managed in the IVR | String |
ivr_minutes | Indicates the amount of minutes consumed in the IVR | String |
URL:
Description:
This report indicates, by the hour of the day, the number of calls managed by the interactive voice response system (IVR) and the minutes consumed in consolidated form per hour.
Benefit:
This report allows detailed tracking by hour of the calls attended by the IVR and its duration to assess the management of this self–management system in terms of use.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report requiered | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
date | Indicates the date in YYYY–MM–DD–HH format | String |
calls | Indicates the amount of calls managed in the IVR | String |
ivr_minutes | Indicates the amount of minutes consumed in the IVR | String |