URL:
Description:
This report indicates in consolidated form the total number of calls and the cost of interactions handled by each of the agents.
Benefit:
The information contained in this report allows us to identify consumption and behavioral patterns of the operation’s agents.
How it works:
REQUEST
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
RESPONSE
NAME | DESCRIPTION | TYPE |
---|---|---|
calls | Indicates the number of calls (inbound, outbound and internal) | String |
agent_name | Name of the agent | String |
cost | Is the price of using the product | String |
URL:
Description:
This report indicates in consolidated form the total number of calls and the cost of interactions handled by each of the agents.
Benefit:
The information contained in this report allows us to identify consumption and behavioral patterns of the operation’s agents.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
calls | Indicates the number of calls (inbound, outbound and internal) | String |
agent_name | Name of the agent | String |
cost | Is the price of using the product | String |
URL:
Description:
This report indicates in consolidated form the total number of calls and the cost of interactions handled by each of the agents.
Benefit:
The information contained in this report allows us to identify consumption and behavioral patterns of the operation’s agents.
How it works:
NAME | DESCRIPTION | TYPE |
---|---|---|
api | Type of report required | String |
date_ini | Initial Date (YYYYmmddHHiiss) | String |
date_end | Final Date (YYYYmmddHHiiss) | String |
NAME | DESCRIPTION | TYPE |
---|---|---|
calls | Indicates the number of calls (inbound, outbound and internal) | String |
agent_name | Name of the agent | String |
cost | Is the price of using the product | String |