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wolkvox bi

wolkvox BI

Extract, transform and analyze the data from your operation with Business Intelligence.

Make the best decisions to boost your operation with Business Intelligence

wolkvox BI is a Business Intelligence functionality that helps you to manage all the data you collect through the metrics of our contact center platform, called wolkvox Manager, which are classified into different categories, such as Service, Efficiency, Effectiveness and Satisfaction.

By extracting, transforming and analyzing these metrics, going from the general to the particular, you will be able to interpret the performance of your agents, improve indicators and provide a better experience to your customers.

How does it work?

wolkvox BI focuses on carrying out the ETL process, extracting, transforming and loading the key information obtained in your contact channels, to show you up  in a condensed, understandable, simple and, above all, you can get it in dashboards which are easy to understand and handle by any member of your company. 

Advantages of using wolkvox BI

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