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Empower Your Call Center with AI and AMD

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Our AI solutions enhance your Call Center

At wolkvox, we understand that the key to a successful Call Center lies in harnessing advanced technologies. Our solutions are driven by Artificial Intelligence (AI) and Answering Machine Detection (AMD), allowing us to offer you a suite of intelligent tools to maximize operational efficiency, improve customer experience, and optimize agent performance.

How our AMD+AI functionality can enhance your Call Center?

Smart Dialer

Our intelligent predictive dialer uses AI to analyze behavioral patterns and make accurate predictions, increasing your agents’ productivity by anticipating their availability for a new call.

Advanced Automatic Call Distribution (ACD)

wolkvox’s AI-driven ACD smartly routes incoming calls, automatically assigning the most suitable agents for each type of query, reducing wait times, and enhancing customer satisfaction.

Smart Omnichannel Integration

Thanks to AI, our omnichannel integration allows you to deliver an exceptional service experience, anticipating your customers’ needs across all channels, from phone calls to social media interactions.

AI-Enhanced Advanced Analytics

Our AI-powered analytics system examines vast amounts of data and provides real-time insights into your Call Center’s performance, enabling you to make informed strategic decisions.

Automation with Advanced Chatbots

Our AI-driven chatbots use natural language processing to understand customer queries and deliver precise responses, freeing up your agents’ valuable time for more complex interactions.

Why choose us?
What sets us apart from the competition

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We are here to listen to you, if you have questions about our products, an expert is waiting to solve them

Wolkvox is a solution for contact center that allows you to provide the best experience to all the people involved in your operation CX + EX
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