WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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form wolkvox University

SATISFACTION SURVEY WOLKVOX UNIVERSITY

Thank you for evaluating your learning experience with wolkvox University. Your feedback is
very important for the continuous improvement of our processes.

Names and surnames

1. How did you feel about the support provided by the wolkvox University team from enrollment to completion of the certification?

2. Do you consider that the time allotted for the certification was short, sufficient or too long?

3. How did you feel about the performance of the facilitators? Consider the following aspects:

3.1 The KNOWLEDGE that the facilitators demonstrated to have of the topics covered:

3.2 CLARITY in the presentation and development of the subject matter by the facilitators

3.3 RECURSIVITY in the use of examples and support tools to facilitate the understanding of the topics:

3.4 Facilitators' ANSWERS to the questions asked during the presentation:

3.5 MOTIVATION to allow the participation of the attendees:

3.6 VERIFICATION of each facilitator's understanding and application of the concepts:

3.7 COMPLIANCE with objectives, content and schedules:

3.8 The ACCOMPANIMENT provided by the team of invited experts when dealing with Diagram Studio and wolkvox CRM:

4. Share your comments to highlight or observations of our facilitators.

5. How did you feel about the quality of the learning activity? Consider the following following aspects:

5.1 COHERENCE between the objective, the contents and the development of the learning activity:

5.2 The METHODOLOGY used to facilitate the application of the acquired knowledge:

5.3 The test ENVIRONMENT of the platforms (Modulotest01 - Manager / Modulotest03 - wolkvox CRM) (wolkvox-university modules):

6. How did you feel about the quality of the learning activity? Consider the following following aspects:

6.1 The APPORTIONMENT of new concepts and/or techniques presented during the learning activity:

6.2 The knowledge acquired in the learning activity will be APPLIED:

6.3 The RELEVANCE of the topics addressed:

7. How did you feel about the logistics of the learning activity? Consider the following following aspects:

7.1 PROGRAMMING was received on time and the INFORMATION prior to the learning activity was clear:

7.2 The PLACE of the activity facilitated learning:

7.3 OPERATION of the computer equipment that we provide for your training:

7.4 The FOOD SERVICE you had during the certification. This includes the quality of the preparations and the friendliness of the waiters:

8. In general, how did you feel about the certification process?

9. Do you consider that this type of training contributes to the improvement of your operation and the optimal use of our platforms?

10. Would you recommend the wolkvox University certification to your co-workers, friends or acquaintances who also use it in their companies?

11. Tell us if you have any compliments, observations or suggestions with the purpose of contributing to the continuous improvement of our processes:

APPLICATIONS

MULTICHANNEL DIALER

WOLKVOX STUDIO

ARTIFICIAL INTELLIGENCE

VOICE OF THE CUSTOMER

QUALITY AND PRODUCTIVITY

ANALYTICS

TELEPHONY

INTEGRATIONS

BY INDUSTRY

BY COMPANY TYPE

SMART TEAMS

AUTOMATION AND ARTIFICIAL INTELLIGENCE

DIGITAL TRANSFORMATION

APPLICATIONS

MULTICHANNEL DIALER

WOLKVOX STUDIO

ARTIFICIAL INTELLIGENCE

VOICE OF THE CUSTOMER

QUALITY AND PRODUCTIVITY

ANALYTICS

TELEPHONY

INTEGRATIONS

BY INDUSTRY

BY COMPANY TYPE

SMART TEAMS

AUTOMATION AND ARTIFICIAL INTELLIGENCE

DIGITAL TRANSFORMATION

SATISFACTION SURVEY WOLKVOX UNIVERSITY

3. How did you feel about the performance of the facilitators? Consider the following aspects:

5. How did you feel about the quality of the learning activity? Consider the following following aspects:

6. How did you feel about the quality of the learning activity? Consider the following following aspects:

7. How did you feel about the logistics of the learning activity? Consider the following following aspects:

UNITED STATES

ARGENTINA

BRAZIL

CHILE

SPAIN

COLOMBIA

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

PERU

AUTOMATION AND
ARTIFICIAL INTELLIGENCE

AUTOMATION AND
ARTIFICIAL INTELLIGENCE