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Free ebook

Maximizing customer satisfaction and streamlining business processes with AI

Discover how Artificial Intelligence can transform your business, enhancing customer satisfaction and optimizing internal processes for greater efficiency and productivity in this informative eBook.
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In this 100% free ebook you will find:

  • Tips to understand Artificial Intelligence.
  • Context to identify AI automations to transform your business processes.
  • Tha main challenges and barriers in the AI use.
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Are you one of these companies?

In today’s fiercely competitive business landscape, companies are under constant pressure to innovate and adapt. Amidst this challenge, Artificial Intelligence (AI) has
emerged as a powerful ally. By leveraging AI technologies, businesses can not only
enhance customer satisfaction but also optimize their internal processes for increased efficiency and productivity. This eBook will explore the myriad ways in which AI can be integrated into business operations to achieve these goals.

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Find out more about our solutions

Gestiona llamadas, videollamadas, chat web e interacciones en redes sociales en tu contact center

CONTACT YOUR CUSTOMERS FROM AN OMNICHANNEL PLATFORM

Manage calls, video calls, web chat and social media interactions from a single platform.

Personalizar bots inteligentes para gestionar las solicitudes de clientes en contact center

CUSTOMIZE AND CONFIGURE BOTS WITH ARTIFICIAL INTELLIGENCE

Create intelligent bots to self-manage requests and configure agent overflow to create an incredible CX.

Plataforma innovadora para contact center con gasto variable según operación

A PLATFORM IN CONSTANT INNOVATION, WITHOUT ADDITIONAL COSTS

Variable expense adjusted to the fluctuation of the operation and automatic updates of new functionalities at no cost.

Our services

Explore our product portfolio

CONTACT CENTER SOFTWARE

Based on your company's needs, we develop the most innovative and easy-to-use cloud solutions on the market.

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CRM

Manage the relationship with your clients from the same platform in a personalized, secure, intuitive, and flexible way with wolkvox CRM.

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IP TELEPHONY

Learn to configure your incoming and outgoing calls with our IP Telephony services.

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ANALYTICS

Track every element of your operation to make the best decisions based on valuable information.

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AI & AUTOMATION

At wolkvox, we use Artificial Intelligence to make your operation efficient and fast. We work in your automatic processes to provide a more human experience for your clients.

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COLLABORATION TOOLS

In the era of 'People Centricity,' it is essential to have tools that strengthen the skills of your advisors. Learn more about them and optimize your operation.

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TELEFONÍA IP

Usa la última tecnología en tus servicios de Telefonía en la nube, configurando tus números inbound - outbound y tu PBX Virtual.

ANALYTICS

Access hundreds of metrics that are part of your operation to make the most accurate decisions based on concrete facts.

A great experience

What our clients say

What I like most is its ease of adaptation, development and support, as well as its ease of use. It is an intuitive and complete tool. For many years I have been familiar with the development of Wolkvox as an omnichannel communication tool, which has served the institutions for which I have implemented it, as a tool to improve interactions with customers, taking the experience to another level.
ALEXANDER VALENZUELA
Total Vision Experience Coordinator
The software has a multitude of connectors, which allows it to be a true omnichannel solution for customer service. Overall the experience has been very positive, the platform is quite intuitive, the total implementation of the solution can be done in less than 1 week and you pay only and exclusively for the consumptions made. There are no hidden costs.
Juan David Botero
Compucom Project Coordinator
Very good platform, complete and easy to configure. wolkvox Studio is spectacular, it modifies online, in real time and is very dynamic.
TEODORO TALLEDO
Contact Center Manager at Fuxion
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UNITED STATES

Atlanta, GA +1 (470) 447-2610
Miami, FL +1 (470) 447-2610

ARGENTINA

Buenos Aires +54 (11) 5217 5933

BRAZIL

Sao Paulo +55 (11) 521 75 933

CHILE

Santiago de Chile +56 (2) 240 533 89

SPAIN

Madrid +34 (910) 601 691

COLOMBIA

Medellín +57 (604) 322 98 80

GUATEMALA

Ciudad de Guatemala +502 (2) 3141344

MEXICO

Ciudad de México +52 (55) 8526 36 34

DOMINICAN REPUBLIC

Santo Domingo +1 (829) 249 69 68

PERU

Lima +51 (1) 644 91 39
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Copyright © 2023 MICROSYSLABS. 1820 N Corporate Lakes Blvd, unit 205. Weston, FL 33326

WHY WOLKVOX?

OMNICHANNEL PLATFORM

WOLKVOX CRM

CHATBOTS AND VOICEBOTS

MANUALS

COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34

ARGENTINA
Buenos Aires +54 (11) 5217 5933

SPAIN
Madrid +34 (910) 601 691

MEXICO
Ciudad de México +52 (55) 8526 36 34

BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83

UNITED STATES
New York +1 (914) 373 71 36

DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

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Careers
Information security policy
Privacy Policy
Information Transfer Policies

Copyright © 2023 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia

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Data Processing Policy In accordance with the provisions of Articles 15 and 20 of the Political Constitution of Colombia, Law 1581 of 2012, Regulatory Decree 1377 of 2013 and other complementary provisions, regarding the collection, storage, use, circulation, deletion and all those activities that constitute processing of personal data, you authorize wolkvox to conduct satisfaction surveys, market research, brand awareness, evaluation of products and service experience, invitation to face-to-face or virtual events, send corporate information through digital media and use your information for commercial purposes, such as offering products, attending bids, offering products, services or solutions, advertising and information of your interest. To consult our personal data policy visit the following link

https://www.wolkvox.com/politicas-de-tratamiento-datos-personales/

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En conformidad con lo dispuesto en los artículos 15 y 20 de la Constitución Política de Colombia, la Ley 1581 de 2012, el Decreto Reglamentario 1377 de 2013 y demás disposiciones complementarias, respecto a la recolección, almacenamiento, uso, circulación, supresión y de todas aquellas actividades que constituyan tratamiento de datos personales, usted autoriza a wolkvox para realizar encuestas de satisfacción, estudios de mercado, conocimiento de marca, evaluación de productos y de experiencia de servicio, invitación a eventos presenciales o virtuales, enviar información corporativa a través de medios digitales y usar su información con fines comerciales, como ofrecimiento de productos, atender licitaciones, ofrecer productos, servicios o soluciones, publicidad e información de su interés. Para consultar nuestra política de datos personales visita el siguiente link:

https://www.wolkvox.com/politicas-de-tratamiento-datos-personales/

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