WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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wolkvox Studio - wolkvox

Contact Center Software

wolkvox Studio

Configure your omnichannel routing engines using graphics components in wolkvox Studio.

Design personalized routings

The wolkvox graphical interface allows you to combine basic cognitive, statistical, predictive and communication design components to configure voice routing engines, chats, interactions. You can even design routing for specific events that take place in wolkvox CRM.

How does it work?

To create routing engines in the wolkvox Studio module, access the Diagram Routing tab, create a new routing point and select the routing engine function. Then, locate a starting point and drag and configure the components required to develop the routing engine.

Voice routing

IVRs and virtual voice agents with agent handoff options.

Chat rounting

Chatbot con agent handoff options.

Interactions routing

Interaction routing engine for email, Facebook, Twitter and Instagram.

CRM + webhook

Routing for form-related actions in the CRM.

Advantages of using wolkvox Studio

You have features at your fingertips that allow you to integrate different service channels, Artificial Intelligence, ASR and TTS components to design and create the flowcharts you need for your processes.
You can easily edit advanced Bots and IVRs and use automatic speech recognition components.
You can query information from multiple databases connected to your routing engines to create 100% customized interactions.
No need to pay for additional development. With wolkvox Studio you can modify them with a single click.

Get wolkvox

We are here to listen to you, if you have questions about our products, an expert is waiting to resolve them

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APPLICATIONS

MULTICHANNEL DIALER

WOLKVOX STUDIO

ARTIFICIAL INTELLIGENCE

VOICE OF THE CUSTOMER

QUALITY AND PRODUCTIVITY

ANALYTICS

TELEPHONY

INTEGRATIONS

Contact Center Software

wolkvox Studio

Design personalized routings

How does it work?

Voice routing

Chat rounting

Interactions routing

CRM + webhook

Advantages of using wolkvox Studio

Get wolkvox

We are here to listen to you, if you have questions about our products, an expert is waiting to resolve them

COLOMBIA

ARGENTINA

BRAZIL

CHILE

SPAIN

UNITED STATES

GUATEMALA

MEXICO

DOMINICAN REPUBLIC

PERU