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Contact Center Software

wolkvox Studio

Configure your omnichannel routing engines using graphics components in wolkvox Studio.
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Design personalized routings

The wolkvox graphical interface allows you to combine basic cognitive, statistical, predictive and communication design components to configure voice routing engines, chats, interactions. You can even design routing for specific events that take place in wolkvox CRM.

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How does it work?

To create routing engines in the wolkvox Studio module, access the Diagram Routing tab, create a new routing point and select the routing engine function. Then, locate a starting point and drag and configure the components required to develop the routing engine.

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Voice routing

 IVRs and virtual voice agents with agent handoff options.

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Chat rounting

Chatbot con agent handoff options. 

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Interactions routing

Interaction routing engine for email, Facebook, Twitter and Instagram. 

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CRM + webhook

Routing for form-related actions in the CRM.

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Advantages of using wolkvox Studio

  • You have features at your fingertips that allow you to integrate different service channels, Artificial Intelligence, ASR and TTS components to design and create the flowcharts you need for your processes.
  • You can easily edit advanced Bots and IVRs and use automatic speech recognition components.
  • You can query information from multiple databases connected to your routing engines to create 100% customized interactions.
  • No need to pay for additional development. With wolkvox Studio you can modify them with a single click.

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We are here to listen to you, if you have questions about our products, an expert is waiting to resolve them

Wolkvox is a solution for contact center that allows you to provide the best experience to all the people involved in your operation CX + EX
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PERU

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Copyright © 2023 MICROSYSLABS. 1820 N Corporate Lakes Blvd, unit 205. Weston, FL 33326

WHY WOLKVOX?

OMNICHANNEL PLATFORM

WOLKVOX CRM

CHATBOTS AND VOICEBOTS

MANUALS

COLOMBIA
Medellín +57 (4) 322 98 80
Bogotá +57 (1) 381 90 40
Cali +57 (2) 891 28 46
Barranquilla +57 (5) 316 10 34

ARGENTINA
Buenos Aires +54 (11) 5217 5933

SPAIN
Madrid +34 (910) 601 691

MEXICO
Ciudad de México +52 (55) 8526 36 34

BRASIL
Brasilia +55 (61) 9836 4127
São Paulo +55 (12) 9811 155 83

UNITED STATES
New York +1 (914) 373 71 36

DOMINICAN REPUBLIC
Santo Domingo +1 (829) 249 69 68

CHILE
Santiago de Chile +56 (2) 240 533 89

GUATEMALA
Ciudad de Guatemala +502 (2) 314 1344

PERU
Lima +51 (1) 644 91 39

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Careers
Information security policy
Privacy Policy
Information Transfer Policies

Copyright © 2023 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia

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