The wolkvox graphical interface allows you to combine basic cognitive, statistical, predictive and communication design components to configure voice routing engines, chats, interactions. You can even design routing for specific events that take place in wolkvox CRM.
To create routing engines in the wolkvox Studio module, access the Diagram Routing tab, create a new routing point and select the routing engine function. Then, locate a starting point and drag and configure the components required to develop the routing engine.
You have features at your fingertips that allow you to integrate different service channels, Artificial Intelligence, ASR and TTS components to design and create the flowcharts you need for your processes.
You can easily edit advanced Bots and IVRs and use automatic speech recognition components.
You can query information from multiple databases connected to your routing engines to create 100% customized interactions.
No need to pay for additional development. With wolkvox Studio you can modify them with a single click.
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