"The product is very easy to use, there is no problem if the administrator is new or old because the tool is very user-friendly. The main feature that I personally like is that it allows us to see live what managers are doing during their workday. There are no complications to expose the functions of the marker because it is not complicated to use.

My experience has been very positive because it has allowed me to optimize my work efficiently. When I need to consult some additional data that helps my work, I get it fast, even if it's from months ago. The internal storage capacity of the platform is excellent, this helps when it comes to personalized follow-up to the cases that require it, in addition to being able to extract information from the reports makes the processes more efficient, which avoids wasting time obtaining this type of data."

"The software has a multitude of connectors, which allow it to be a true omnichannel solution for customer service. In general, the experience has been very positive, the platform is quite intuitive, the total implementation of the solution can be done in less than 1 week and you pay only and exclusively for the consumption made. There are no hidden costs."

"The definition of dialing strategies through different channels is very easy to implement and allows you to search for the customer by phone, SMS, WhatsApp, email according to the definition of the campaign. The "Autopilot" feature is excellent, because it allows you to define the action immediately in case it sounds busy, doesn't respond or goes to the mailbox, in addition to the number of retries. Another thing that is very good about the software is its constant updating and the release of new versions almost monthly, with improvements in functionalities, reports and bug fixes. wolkvox allows additional actions from the traditional phone channel to attend to email, WhatsApp and social networks such as Facebook Messenger and Twitter, managing them in a similar way to phone calls and generating reports on these interactions and chats."