wvx Copilot: the new way to connect agents, AI and customers with precision

Mr Wizard was a key part of wolkvox’s intelligent assistance strategy. Today, that solution evolves and transforms into wvx Copilot: a more robust, accurate and adaptable tool designed to accompany teams, empower autonomous systems and improve the end-customer experience.

This evolution is not just a name change. It represents a new way of understanding the interaction between knowledge, operation and artificial intelligence, placing wvx Copilot at the heart of decisions within a modern operation.

What is wvx Copilot?

wvx Copilot is an assistive intelligence solution developed by wolkvox, trained by specific domains of each operation. It is a component that allows accessing, retrieving and delivering relevant knowledge in real time, thanks to an architecture based on Knowledge Retrieval, natural language processing (NLP) and machine learning.

Unlike traditional assistants, Copilot does not need to be frequently retrained. Its ability to adapt to multiple information domains makes it ideal for dynamic environments where accuracy, consistency and speed of response are essential.

In addition, its design is intended to operate at three strategic levels: human talent, automated systems and end users. This versatility makes it a key tool for any Customer Experience strategy.

Benefits of wvx Copilot for human talent

wvx Copilot integrates directly into the tools agents use, providing real-time contextual responses as they progress through each interaction. Whether on a call, chat or email, the solution is activated as a constant source of support that consults official documentation, manuals and internal policies to deliver accurate and consistent information. In this way, it becomes a silent but powerful ally that reduces the agent’s cognitive load and boosts performance.

• Real-time assistance:
  Agents receive accurate, written and contextualized responses during their interactions, enabling them to act with greater confidence and agility.

• Reduced search time:
  With direct access to validated information, agents do not need to navigate multiple systems or documents to find answers.
• Multilingual support:
  Copilot delivers suggestions in different languages, making it easier to serve users in regional or international operations.
• Improved employee experience (EX):
  Less friction and greater operational autonomy create a more efficient and motivating environment for the team.

Benefits of wvx Copilot for Autonomous AI Agents

Within wolkvox Studio and flow creation, wvx Copilot can act as a knowledge engine behind autonomous AI agents. Instead of relying solely on previously trained data, these agents can connect in real time to structured or documentary sources validated by the enterprise. This allows the answers generated to be more accurate, contextualized and consistent with the business, significantly improving the quality of automation without the need for constant retraining.

• Updated knowledge without constant retraining:
  Thanks to the use of Knowledge Retrieval, autonomous agents can access current content without the need to modify their base model.
• More accurate and business-aligned responses:
  Copilot contextualizes responses based on the specific domain of each operation, improving the quality of interactions.
• Ease of scaling without losing control:
  As use cases grow, Copilot allows you to maintain consistency in knowledge without multiplying technical effort.
• Compatibility with multiple domains:
  It is possible to train different areas (sales, support, collections) with specific information sources, in parallel and without interference.

Benefits of wvx Copilot for end-users

wvx Copilot can also be deployed directly in customer contact channels, such as web chat. There, it operates as a conversational assistant that queries company-validated information for end users, such as branch opening and closing times. This ensures that end users get answers that are consistent and aligned with the company’s current processes, contributing to service perception and reducing the need to escalate cases to other channels.

• Immediate availability from the website:
  Copilot can be integrated as a conversational component in the digital channel, allowing users to access relevant information without intermediation.
• Consistent answers aligned with the operation:
  The knowledge you query is information verified and validated by the organization, ensuring consistency across all touch points.
• Improved self-service experience:
  Users find what they need quickly and without waiting times, reducing frustration and increasing overall satisfaction.
• Reduced operational burden:
  By resolving frequent queries autonomously, it allows teams to focus on higher value cases.

Accuracy, context and efficiency in one place

With wvx Copilot, wolkvox is taking a firm step towards the consolidation of intelligent solutions focused on knowledge and real operation. The move from Mr Wizard to Copilot is not only a functional improvement, but a commitment to a more strategic vision of real-time assistance and continuous support, under a FinOps approach that also prioritizes cost control.

This solution is transforming the way companies manage their customer relationships by integrating the agent experience, the power of automation and end-user expectations into a single ecosystem. Request a demo and learn how wvx Copilot can become the precision engine you need in your operation.