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Contact Center Type

Customer service

We understand that clients are the most important thing for your operation, and this is why wolkvox has multiple tools that will help you provide the best user experience.

Satisfaction surveys

Listen to your clients’ needs to respond in a timely manner. The client’s voice allows you to identify their needs and develop more effective strategies that adapt to them. In addition, listening to your clients’ voice allows you to grow your brand positioning, as it generates trust amongst your users.

Sentiment Analysis

Understand client and / or agent emotions, attitudes and opinions during interactions, with an automated sentiment analysis engine that does not require human intervention.

Automatic speech recognition for omnichannel routing

Reduces customer service time, avoiding having to press tones in menus that are hard to remember.

Voice analysis applicable to quality assurance

Increase client satisfaction levels by ensuring compliance with service parameters and criteria.

Get wolkvox

Please let us know of any questions you might have. An expert is standing by to help.

Wolkvox is a solution for contact center that allows you to provide the best experience to all the people involved in your operation CX + EX
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