Listen to your clients’ needs to respond in a timely manner. The client’s voice allows you to identify their needs and develop more effective strategies that adapt to them. In addition, listening to your clients’ voice allows you to grow your brand positioning, as it generates trust amongst your users.
Understand client and / or agent emotions, attitudes and opinions during interactions, with an automated sentiment analysis engine that does not require human intervention.
Reduces customer service time, avoiding having to press tones in menus that are hard to remember.
Increase client satisfaction levels by ensuring compliance with service parameters and criteria.
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