Discover the complete wolkvox suite

Products that power powerful, efficient, and memorable conversations

Each of our products is designed to work either integrated or autonomously, precisely adapting to your service, sales, collections, or marketing objectives. Technology designed for organizations that transform every service, collections, marketing, or sales interaction into a Power Conversation.

Cloud Contact Center

Empower your voice conversations with a 100% cloud-based, robust, scalable, and highly configurable contact center. This product allows you to manage complex interaction flows, distributes calls with skill-based and campaign logic, enables various campaign types, and provides full real-time operational visibility. Ideal for organizations seeking control, traceability, and efficiency in their voice interactions.

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Conversational Agents

Automate conversations across all your channels with intelligent conversational agents, trained with GenAI and RAGs (retrieval augmented generation) technologies. These agents learn from every interaction, offer natural responses, and are designed to operate 24/7, reduce costs, and continuously improve based on what your customers actually say.

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WhatsApp Conversations

Effectively connect with your customers on Latin America's most used channel. This module enables professional management of WhatsApp Business conversations with support for multiple agents, agent-driven automation, approved templates, interactive catalogs, and custom flows.

You can handle inquiries, close sales, manage collections, and send mass notifications, all from a unified inbox integrated with the rest of wolkvox. A channel that combines proximity, speed, and tangible results.

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Digital Omnichannel

Offers a truly omnichannel experience with full integration of digital channels: web chat, Messenger, Facebook, Instagram, among others. All interactions are managed from a smart inbox that prioritizes according to SLA, automates frequent responses, and allows for easy scaling.

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WVX CRM suite

Get a 360° real-time view of every customer with wolkvox's native CRM. This module unifies omnichannel history, automates tasks, segments audiences, and allows you to configure flows, business rules, and campaigns.

You can log cases, opportunities, leads, and contacts with full context. Additionally, it easily integrates with external systems via connectors or APIs. A CRM designed to ensure no opportunity is missed and to maximize the value of every interaction.

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Interaction Modeler

Visually orchestrate personalized customer conversations and experiences, and only use code for custom and advanced integration functions. With the journey designer, you can create flows that respond to customer events, actions, schedules, or statuses.
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Use conditions, automated actions, and cross-channel connectivity to build intelligent service, loyalty, or recovery paths. A powerful tool for operations, relationship marketing, customer success, and operational areas.

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Smart Copilots

Amplify the performance of your human agents in real-time with AI Copilots that translate into multiple languages, suggest responses, summarize conversations, detect emotions and intentions, and offer personalized recommendations for each interaction.

This generative assistant acts as a silent copilot, trained to help you improve quality, reduce service times, and increase conversion. It also provides automated coaching elements and continuous learning with micro-suggestions that reinforce best practices.

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VOC + QA

Record and analyze all your Power Conversations like never before. With our VOC and QA (Quality Assurance) module, you can automatically transcribe voice conversations, analyze sentiment, classify topics, and evaluate your customers' experience and the service provided by your human and AI agents.

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