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Digital Omnichannel
Centralize all your digital channel interactions in a smart inbox that organizes them by priority, automates common responses, and facilitates case escalation, ensuring an agile and consistent omnichannel experience.
Unified omnichannel experience in one place
Offer a truly omnichannel experience with full integration of digital channels: web chat, Messenger, Facebook, Instagram, among others. All interactions are managed from a smart inbox that prioritizes based on SLA, automates frequent responses, and allows for easy escalation.
We are a WhatsApp for Business Technical
Certified Company
Our expertise in WhatsApp Business sets us apart in the market. We are a Meta-certified WhatsApp for Business Technical company, a recognition that validates our technical capability to develop and implement robust, reliable conversational solutions aligned with WhatsApp's evolution as a business channel.
Key capabilities that drive every Power Conversation:
Automatización con agentes AI avanzados dentro de cada canal.
Integración con WebChats, Messenger, Facebook, Instagram, entre otros.
Escalamiento a humanos según el flujo conversacional.
Panel de analítica por canal: volumen, tiempo, satisfacción.
Routing inteligente por canal, prioridad o habilidad del agente.
SLA por canal y seguimiento de cumplimiento.
Analyze your channel interactions
Observe interaction behavior across digital channels such as email, WhatsApp, Facebook, and web chat to optimize your omnichannel strategy.
Digital channel performance
Analyze volumes, channel distribution, and hourly activity to optimize omnichannel customer service.
See how a true omnichannel experience works
wvx Conversational AI: Revolutionize, Redefine, Redesign your interactions
wvx Conversational AI connects all your channels with autonomous agents that automate, personalize, and escalate customer service to optimize every conversation.
Omnichannel applied to collections management
Play to learn how to make collections more effective with multimodal and omnichannel interactions that improve customer experience and increase portfolio recovery.
