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Smart Copilots
AI Copilots support your agents in real-time with translation, suggestions, summaries, and emotion detection, improving quality, agility, and conversion.
AI Copilots for Agents
Amplify the performance of your human agents in real-time with AI Copilots that translate into multiple languages, suggest responses, summarize conversations, detect emotions and intentions, and offer personalized recommendations for each interaction. This generative assistant works as a silent copilot, trained to help you improve quality, reduce service times, and increase conversion. Additionally, it provides automated coaching elements and continuous learning with micro-suggestions that reinforce best practices.
We are a WhatsApp for Business Technical
Certified Company
Our expertise in WhatsApp Business sets us apart in the market. We are a Meta-certified WhatsApp for Business Technical company, a recognition that validates our technical capability to develop and implement robust, reliable conversational solutions aligned with WhatsApp's evolution as a business channel.
Key capabilities that drive every Power Conversation:
Acceso inteligente a bases de conocimiento (manuales, FAQs, centros de ayuda, documentos operativos) mediante RAG AI.
Alertas contextuales para casos críticos o sensibles, ayudando al agente a actuar con mayor cuidado o rapidez.
Corrección ortografía y gramatical en tiempo real.
Detección de emociones, tono e intención, que permite adaptar la conversación a las necesidades emocionales del cliente.
Coaching automatizado con micro-sugerencias, reforzando buenas prácticas durante la atención.
Resumen de conversaciones en vivo, para agilizar el entendimiento de casos complejos y reducir tiempos de manejo.
Traducción multilenguaje en tiempo real.
Retroalimentación post-interacción, basada en análisis de desempeño individual y oportunidades de mejora.
Assistance with Smart AI Copilots
In WVX Manager, you have Smart Copilots that offer real-time support, analyzing incidents, identifying improvement opportunities, and suggesting actions based on operational data and customer context.
Transform your operations with intelligent conversational assistance
Amplify your Agents' capabilities with AI
Discover how WVX Copilot transforms customer service with AI, showcasing its live implementation, real-world cases, and benefits for your operations.
Boost your customer service with AI
WVX Copilot assists your agents in real-time by analyzing each interaction, consulting your knowledge bases, and suggesting precise responses to serve quickly and confidently.
