.svg)
Power Conversations
in the industries
that move the world
Discover how different companies in key sectors are solving their most complex challenges with conversational technology, automation, and conversational AI.
One platform, multiple industries. One
focus: results
From data protection in banking to traceability in retail, continuity in healthcare, or scalability in telecommunications, our platform adapts to the specific challenges of each industry with Power Conversations that provide precision, speed, and efficiency.
Banking and finance
Secure and automated service on channels such as WhatsApp and voice.
Integration with core banking and transactional systems
.
.
Efficient handling of processes: loans, blocks, payments, and more.
Reduced wait times and call center congestion.
Compliance with standards such as PCI-DSS, ISO 27001, and GDPR.
Retail
Automate frequent inquiries: inventory, returns, locations.
Omnichannel and personalized promotions via WhatsApp and other digital channels.
Scalability for peak seasons.
Unified customer experience across physical and digital stores.
Multimodal flows: text, voice, images, and more.
Healthcare
Manage appointments, authorizations, and reminders via conversational AI agents.
24/7 support with multimodal, omnichannel conversational AI.
Reduce operational load on human support lines.
Compliance with regulations like HIPAA and sensitive data protection.
Automatic escalation of critical cases to human agents.
Telecommunications
Automate technical support on WhatsApp and the web.
Activations, reconnections, and payments via conversational flows.
Increase customer retention with agile, omnichannel support.
Reduce churn with proactive experiences.
Scalable operations, ready for frictionless growth.
Conversations that enhance the financial experience
Discover how banks and financial institutions automate key operations and enhance their users' experience with agile, secure, and personalized service.
Coomeva - Medical Cooperative of Valle and Colombian Professionals
Coomeva is one of the most recognized business groups in the country. Its purpose is to support over a million users with comprehensive solutions ranging from
At wolkvox, we enhance their capabilities with a unified contact center (CcaaS) and WhatsApp ecosystem, backed by specialized infrastructure and support. This is complemented by video calls, speech analytics, and WVX Copilot, which strengthen customer service and enable Coomeva to offer more agile and effective experiences to its members.
.png){kind=logo}
TUYA Financing Company
Tuya is a financing company that drives credit solutions and consumer financing for millions of Colombians, offering accessible products and financial services that simplify their clients' lives.
With wolkvox, Tuya has consolidated a solid WhatsApp strategy for campaigns and contactability, complemented by IVR, Text To Speech, and Contact Center as a Service (CcaaS) licenses. This integration allows them to optimize communication, automate processes, and provide their users with an agile, connected, and reliable experience.
Supergiros
Supergiros is a leading money transfer and payment network in Colombia, with national presence and coverage in over 1,000 municipalities. It facilitates sending and receiving money, collections, and service payments in an agile, secure, and accessible way for millions of users.
With wolkvox, Supergiros strengthens its operations with contact center licenses that allow its employees to respond in an integrated manner via voice, WhatsApp chat, and web portal. Additionally, it uses AI conversational agents to expand contactability and foster an agile and scalable model.
Power Conversations in healthcare: more connection, less friction
The healthcare sector is evolving towards more human and effective experiences with scalable conversational platforms.
Operaciones Generales Suramericana
Operaciones Generales Suramericana is a company in the healthcare sector in Colombia that provides specialized support services for patient management and care, with a focus on efficiency and quality.
With wolkvox, the organization strengthens its operations through contact center (CcaaS) licenses, the use of Additionally, it benefits from custom developments tailored to its needs, allowing it to adapt its processes, optimize management, and respond with greater agility to the challenges of the healthcare sector.
Sumimedical
Sumimedical is a Healthcare Service Provider Institution (IPS) specializing in preventive and resolution-focused primary care.
From wolkvox, we support their management with contact center (CcaaS) licenses, robust service infrastructure, IVR, chat licenses, and WVX CRM for user process management. This technological combination allows for centralizing interactions, optimizing service flows, and offering a more efficient, personalized, and coordinated experience.
Christus Sinergia Servicios Ambulatorios
Christus Sinergia Servicios Ambulatorios is part of the healthcare sector in Colombia and focuses on providing outpatient medical services, offering timely and specialized care to its patients.
With wolkvox, Christus Sinergia drives . Additionally, with WVX Modeler, they design WhatsApp service flows to enhance an agile, personalized, and user-centric experience.
From channel to customer: unified experiences that drive more sales
Innovative retailers use wolkvox to automate workflows, centralize interactions, and respond in real time.
Inducascos
Inducascos is a Colombian company dedicated to the distribution of helmets and safety accessories for motorcyclists, recognized for its quality, design, and certifications that guarantee protection and trust in the market.
The company manages its operations with licenses for contact center, WhatsApp, chat, interactions on WhatsApp and Instagram, email, and social media, in addition to WVX CRM and wolkvox storage. This allows it to centralize communications, automate processes, and provide an agile and secure omnichannel experience.
Hogar y Moda
Hogar y Moda is a Colombian company specializing in the marketing of home appliances and household goods. With a broad and varied portfolio, it offers products that combine quality, functionality, and design.
The company operates with licenses for contact center, WhatsApp, telephony, chat, social media interactions, IVR, speech analytics on demand, WVX CRM, and wolkvox BI, which allows it to unify channels, analyze strategic data, and offer more agile and efficient service.
Grupo UMA
Grupo UMA is a company dedicated to the distribution and commercialization of motorcycles, spare parts, and mobility services, recognized for its innovation, support, and presence in various markets in the region.
Its operations integrate licenses for contact center, WhatsApp, telephony, chat, interactions on WhatsApp, Facebook, and Instagram, IVR, voicebots, chatbots, and custom developments, thereby centralizing communications and offering an agile and personalized experience across all channels.
Technology for high-impact conversations
In a sector where every second counts, wolkvox brings together what telcos need to operate better, with less friction and more speed.
Claro
Claro is one of the leading telecommunications companies in Latin America, with a presence in over 15 countries. In Colombia, it offers integrated mobile and fixed telephony, internet, and television services, connecting millions of people and businesses with high-quality technological solutions.
Its operations are supported by licenses for contact center, telephony, WhatsApp, Rsync audio, IVR, Agent Scripting, Text To Speech, WVX CRM, and chat. With this ecosystem, the company unifies customer service, automates key processes, and strengthens its customers' service experience.
GNP - Grupo Nacional de Proyectos
GNP is a Colombian company focused on the development and implementation of comprehensive solutions across various sectors.
The company uses licenses for contact center, telephony, WhatsApp, Rsync audio, IVR, Agent Scripting, and WhatsApp. These solutions enable it to centralize communications, automate processes, and offer agile and consistent service across all its digital channels.
Schedule a free 30-minute demo
Discover how wolkvox connects channels, data, human agents, and AI to create Power conversations.
¡Gracias! Hemos recibido tu mensaje. Un asesor te contactará pronto.
Algo salió mal. Inténtalo de nuevo o escríbenos a [email protected].