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Cloud Contact Center
Empower your voice interactions with a 100% cloud-based contact center: scalable, configurable, and with real-time visibility for control, traceability, and maximum efficiency in every call.
Smart interactions with a flexible and robust cloud contact center
Empower your voice conversations with a 100% cloud-based contact center that is robust, scalable, and highly configurable. This product allows you to manage complex interaction flows, distribute calls using skill-based logic and campaigns, enable different types of campaigns, and provide total real-time operational visibility. Ideal for organizations seeking control, traceability, and efficiency in their voice interactions.
We are a WhatsApp for Business Technical
Certified Company
Our expertise in WhatsApp Business sets us apart in the market. We are a Meta-certified WhatsApp for Business Technical company, a recognition that validates our technical capability to develop and implement robust, reliable conversational solutions aligned with WhatsApp's evolution as a business channel.
Key capabilities that drive every Power Conversation:
ACD (Automatic Call Distribution) y enrutamiento basado en habilidades (Skill Base Routing) para múltiples canales de atención tanto análogos como digitales.
Avanzada herramienta de scripting con capacidades inteligentes.
Alarmas de gestión y notificaciones automáticas.
Campañas entrantes, salientes y mixtas (blended).
Campañas entrantes, salientes y mixtas (blended).
IVR personalizable con múltiples capas, opciones dinámicas e integraciones sofisticadas.
Marcador predictivo, progresivo y preview para todo tipo de campañas salientes.
Grabación automática de llamadas y pantallas con diversos tipos de almacenamiento seguro y duraciones extendidas.
Monitorización en vivo y escucha silenciosa de agentes.
Paneles de productividad, tiempos, niveles de servicio y atención.
Sofisticado algoritmos de detección de buzones basados en AI y rotación de números DIDs para mejora de la contactabilidad.
Screen-pop con datos del cliente en tiempo real.
Connect from anywhere
Manage your operations from the cloud with an AI-powered omnichannel platform that connects voice, chat, and social media in one place.
Predictive campaigns for efficient contactability
With our predictive campaign interface, automate calls, define strategies, and improve customer contactability.
Real-time monitoring
A control panel that allows you to monitor your campaign performance, with real-time metrics on calls, responses, and penetration rates.
WVX Agent Panel
Discover the WVX Agent module, which displays live metrics, facilitating individual performance management and control.
Explore the power of a scalable contact center
Multimodal and omnichannel interactions for healthcare
See how a cloud platform transforms healthcare with multimodal and omnichannel interactions that elevate patient experience and operational efficiency.
Collections management with an omnichannel contact center
Play the video to learn how to make collections more effective with multimodal and omnichannel interactions that improve customer experience and increase portfolio recovery.
