Learn, certify, and
empower your role with wolkvox

What is WVX Academy?

WVX Academy is our training and certification center, offering three learning modalities: digital, virtual, and in-person.

The digital modality is the starting point and is delivered through our E-learning platform. Here, you can access courses tailored to your role and objectives, featuring interactive content and progressive levels that assess your knowledge and allow you to obtain a certificate of completion.

The virtual modality consists of tutorials that complement and reinforce what was learned in the digital component. Meanwhile, the in-person modality is exclusively focused on certification processes.

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Go to the portal

Some of our paths:

Customer management

For agents, advisors, negotiators, or salespeople who directly serve customers and/or users.

Design and Implementation

For those who configure and manage agents, skills, activity codes, IVR, chatbots, and interaction bots.

Control and supervision

For operations supervisors and roles related to Workforce or Management Control.

Measurement and quality

For those who ensure quality and improve customer experience.

Benefits of getting certified

Being certified with us gives you access to higher-level learning content, which will allow you to enhance your role and contribute to improving the processes of your operation or company.

You will master key tools

omnichannel management, automation, and data analytics applied to your operation.

You will access advanced learning paths

designed for each level of knowledge and role within the organization.

You will optimize your company's operations

by applying best practices and effective configurations within the platforms.

You will reduce implementation and support times

by having specialized knowledge to solve challenges autonomously.

You will strengthen your skills in conversational AI and bots

expanding your ability to design innovative experiences.

Get ready to master the platform like an expert

Access the exclusive WVX Academy portal, where you'll find training paths, resources designed to strengthen your skills, and information on official certifications.