Collections

Humanize portfolio management by turning difficult conversations into renewed relationships. It balances recovery effectiveness with preserving customer relationships.

High-Performance Collection Strategies

We revolutionize portfolio management by providing operational autonomy and complete flexibility to execute personalized collection strategies. Our technology ensures high contactability with very high efficiency through intelligent omnichannel dialing, powerful automatic answering machine detection (AMD), and is complemented by specialized CRM software for collections. We transform collections into a respectful and effective process that maximizes recovery while preserving valuable business relationships.

Boost Your Portfolio Management

Automation and Analytics for Effective Collections

Outbound Contact Center:

Predictive/Progressive/Preview Dialing with Optimized Schedules

AI Conversational Bots:

Automated negotiation and intelligent escalation

WhatsApp Conversations:

Personalized reminders and payment plans

Journey Modeler:

Personalized collection flows by risk profile

Integrated WVX CRM:

Full tracking of payment history and agreements

Advanced VOC & QA:

Automated collection process analysis and regulatory compliance

Advanced VOC & QA:

Complete contextual history in every interaction

Comprehensive recovery cycle management

Preventive Collections:
Early and educational reminders to prevent delinquency through the client's preferred channels.
Administrative Collections:
Management of recent delinquencies with gentle approaches and flexible payment options.
60-90 Day Collections:
Intensive yet respectful strategies with agreement negotiation and structured payment plans.
Written-off Portfolio:
High-risk debt recovery through specialized campaigns and settlement offers.
Normalization:
Customer rehabilitation through reactivation processes and rebuilding credit trust.

Measurable results

Increase in

45%

In contactability rate

Improvement in

30%

In recovery effectiveness

Reduction in

70%

In complaints regarding collection practices

Increase in

25%

In successful payment agreements

Start your conversational transformation today

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