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WVX CRM Suite
Wolkvox's native CRM centralizes all customer history in real time, automates processes, and integrates with other systems to maximize every interaction.
Manage customers and campaigns with a single CRM
Get a 360° view of each customer in real time with Wolkvox's native CRM. This module unifies omnichannel history, automates tasks, segments audiences, and allows you to configure flows, business rules, and campaigns. You can log cases, opportunities, leads, and contacts with full context. Plus, it easily integrates with external systems via connectors or APIs. A CRM designed to ensure no opportunity is missed and to maximize the value of every interaction.
We are a WhatsApp for Business Technical
Certified Company
Our expertise in WhatsApp Business sets us apart in the market. We are a Meta-certified WhatsApp for Business Technical company, a recognition that validates our technical capability to develop and implement robust, reliable conversational solutions aligned with WhatsApp's evolution as a business channel.
Key capabilities that drive every Power Conversation:
Creación de reglas de negocio sin código
Enriquecimiento automático con datos externos.
Conectores con otros CRMs o ERPs (Salesforce y Hubspot).
Registro de contactos y clientes.
Módulos para el registro de casos, PQRs e incidentes.
Módulo especializado para la gestión de cobros
Métricas: ciclo de vida, tasa de conversión, actividad por agente.
Seguimiento de campañas y tareas automatizadas.
Segmentación de clientes por etiquetas, estado o actividad.
Vista 360° del cliente con historial completo de las interacciones en todos los canales.
Centralized Case Management
Log, classify, and manage customer requests by priority and status in WVX CRM, facilitating efficient tracking and resolution of incidents.
Smart Assistance in Case Management
Resolve tickets with AI Copilot assistance, responding in real time, optimizing case handling and resolution.
Discover how to centralize interactions and opportunities
The Power of Content: The Foundation of RAGs
In this episode of WVX Conversations, discover how content and RAGs help reduce hallucinations in conversational agents, improving the accuracy and reliability of every interaction.
Boost Your Operations with RAG in WVX CRM
In this live session, you'll learn how WVX CRM's RAG provides precise answers in real time and streamlines information usage without the need for model retraining.
