ASR (Automatic Speech Recognition) technology allows you to interact with IVRs, virtual agents, among other computer systems, using the voice, avoiding having to press DTMF tones in extensive and hard-to-remember menus.
When you integrate ASR with other cognitive components like Dialog Flow and Intent, this feature allows you to design more interactive customer experiences with contextual response automation options in two-way conversations.
By capturing the voice in a configured time period, ASR processes the voice signal issued by a customer, recognizes the information contained therein, and converts it into text for the system to analyze. In the case of IVR, ASR, you can determine how to route your customers according to their needs.
It is important that you choose the language and region correctly from the options available on our platform.
Medellín +57 (604) 322 98 80
Bogotá +57 (601) 381 90 40
Cali +57 (602) 891 28 46
Barranquilla +57 (605) 316 10 34
Goiânia +55 (62) 99328 6605
Santiago de Chile +56 (2) 240 533 89
Atlanta +1 (678) 496 7474
Ciudad de Guatemala +502 (2) 314 1344
Ciudad de México +52 (55) 8526 36 34
Copyright © 2022 MICROSYSLABS S.A.S. Cra 30 # 4A-45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia
Copyright © 2022 MICROSYSLABS S.A.S.
Cra 30 # 4A – 45 Of. 205 Ed. FOREVER W&L, Medellín, Colombia