WHY WOLKVOX? OMNICHANNEL PLATFORM WOLKVOX CRM CHATBOTS AND VOICEBOTS MANUALS

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Provide incredible experiences to your customers with our
omnichannel, intelligent and 100% cloud-based
contact center software

Explore our Low Code platform and create the contact center of your dreams

A Studio to create bots with 77 available components, 11 contact channels that you can use in your omnichannel strategies, historic and real-time analytics, quality reports and more. You can find it all in wolkvox cloud contact center.

Play the video and find out how it works!

Gartner experts recognize our platform as one of the best in the world.

Our Phone, Computer Phone Integration, Predictive and Automatic Dialing, Contact Center and CRM solutions have been awarded by Gartner’s Digital Markets.

We received PCI - DSS certification

Security is not just a business priority, it is a value embedded in Wolkvox’s culture! This certification ensures the protection of our customers’ payment cards and their information assets.

We are ISO/IEC 27001:2013 certified.

We create solutions that are innovative, secure, flexible and the fastest to implement! The certification reflects the high security standards with which we protect the information that supports and drives our business.

Wolkvox cloud contact center benefits

Design and implement omnichannel strategies with our predictive, progressive and preview dialer.
Create virtual voice or chat agents that use AI to deliver memorable customer experiences - You don't need to be an expert!
Access real-time and historic reports to make the most accurate decisions for your business.
Ensure the quality of your customer service processes with detailed metrics on agent management, e.g., identify their accuracy in reading the script.

Typify your omnichannel interactions automatically using AI to optimize your agents' management times.
Improve your customers' experience by analyzing speech and text to identify sentiment, popular keywords and more.
Enhance your customer relationships by integrating wolkvox cloud contact center with wolkvox CRM to efficiently manage your customers' information.

A great experience

What our customers say

"We are very impressed by the simple and agile solution implementation process, the ease of scaling up and down according to business needs, the potential for integration with our information systems and its intuitive use for end user profiles and administrators.

With wolkvox we are solving the main problem faced by all Contact Centers, using omnichannel to improve the end customer and user (Agent) experience. This is excellent for companies seeking profitability for the implementation of communication strategies with their customers."

Sergio Arroyave

IT Director at Contento BPS

"The software has a multitude of connectors, allowing it to be a true omnichannel solution for customer service.

In general our experience has been very positive, the platform is intuitive, the solution can be fully implemented in less than 1 week and you pay exclusively for the services you consume. There are no hidden costs."

Juan David Botero

Project Coordinator at Compucom

“It is very easy to define dialing strategies for different channels, and you can contact customers by telephone, SMS, WhatsApp, or email depending on the campaign definition. The "Autopilot" functionality is excellent, because it allows you to define an action immediately in the event of a busy signal, no answer or voicemail, as well as the number of retries. Another good thing about the software is that it is constantly updated with new versions released almost monthly, which include improved features, reports, and bug fixes. wolkvox allows actions besides traditional telephone channels to serve email, WhatsApp and social networks like Facebook Messenger and Twitter, managing them similarly to phone calls and generating reports on those interactions and chats."

Eduardo Cabrera

CEO of Mainatek S.A.S

"I highlight the innovation capacity and speed of the wolkvox team for adapting to new customer and market requirements. It is the best cost-benefit option on the market and framed within a concept of flexibility and consumption-based charges. A complete experience, with ongoing innovation, easy to use and easy to buy".

Alejandro González

Field Sales Representative for Google

"It is an economical and easy-to-use platform that integrates easily with the different needs of the call center, the BPO and our customers. They are fast and at the forefront of innovation and cutting-edge technology, making it easy to implement and achieve business goals. The platform helps us diversify our solutions portfolio, providing a timely response to our partners and being able to count on the integrations and functionalities to achieve commercial results, both for the company and for our partners".

Pedro Franco

Design and Implementation Manager at Contento BPS

Our clients

Businesses taking their contact center to the next level with Wolkvox

Count on us on being your best technological ally

wolkvox is a state-of-the-art solution

Acquire the most innovative, reliable, easy-to-use and quick-to-implement cloud contact center solution on the market, under the SaaS (Software as a Service) model.

Link all your channels from a single platform

Connect your incoming and outgoing calls to mobile phones and landlines, link your video calls and interactions to Email, Facebook, Twitter, Instagram. You can manage your web chat, WhatsApp, Facebook Messenger, Line, Telegram and SMS as well as configure integrations with web forms. All in one place!

CONTACT CENTER SOFTWARE

Based on your company's needs, we develop the most innovative and easy-to-use cloud solutions on the market.

CRM

Manage the relationship with your clients from the same platform in a personalized, secure, intuitive, and flexible way with wolkvox CRM.

IP TELEPHONY

Learn to configure your incoming and outgoing calls with our IP Telephony services.

ANALYTICS

Access hundreds of metrics that are part of your operation to make the most accurate decisions based on concrete facts.

AI & AUTOMATION

At wolkvox, we use Artificial Intelligence to make your operation efficient and fast. We work in your automatic processes to provide a more human experience for your clients.

COLLABORATION TOOLS

In the era of 'People Centricity,' it is essential to have tools that strengthen the skills of your advisors. Learn more about them and optimize your operation.

Get wolkvox

Please let us know of any questions you might have. An expert is standing by to help.

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We inform you that your personal data will be processed in accordance with our data processing policy, which guarantees the confidentiality, security, and protection of your information. For detailed information on the collection, use, and protection of your personal data, we recommend reviewing our data processing policy here. By using our services, you accept and give your consent for the processing of your personal data in accordance with our data processing policy

Provide incredible experiences to your customers with our omnichannel, intelligent and 100% cloud-based contact center software