The wolkvox platform uses voice analysis tools to support automatic operations in quality assurance processes.
wolkvox allows you to format categories and keywords for customer analysis and live agent interactions after the call ends. You can evaluate the timing of specific language throughout the call. This feedback aids in quality assurance, presenting tracking protocol data, call response speed, among other categories.
wolkvox features automatic voice recognition that allows customers to interact in IVRs by making use of their voice, to navigate in a simple, user-friendly and innovative manner.
wolkvox recognizes and saves voice variables automatically, using them in different routing models.
The wolkvox platform allows you to make digital contracts, using a computer-based protocol that automates and processes the call conversation using voice recognition systems to translate to text. It improves and verifies the realization of deal negotiations without needing a physical contractual provision.
wolkvox allows you to set up scripts and questions, according to the flow and process of every company. During the deal closing, the agent can use the digital contract tool to perform the real-time analysis of the conversation, verifying the script to confirm the closed deal.