wolvox reports and analitics.
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wolkvox offers multiple report views in real time and more than 50 historical reports to effectively perform tracking of every operation. Providing accurate performance data of operations, based on the best practices of the COPC standard.

REAL TIME MONITORING

Get all the necessary information to make instant decisions on operation performance, analyzing the real-time performance of agents, queues and campaigns.

HISTORICAL REPORTS

Analyze historical information of contact center operations, with more than 50 reports with download functionality to Excel and HTML files.

integracion

INTEGRATIONS

wolkvox has APIs (Application programming Interface) that allow you to integrate external applications like CRM, ERP, and Business Intelligence to get a reliable connection with different information systems.

agenteAgent
configuracionesSettings
reportesReports
campañasCampaigns
grabaciones y encuestasRecording and surveys

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