Contact Center Software

Smart Dialer

Contact your customers at the right time with Smart Dialer’s help

Contact your customers at the best moment

The smart dialer learns from each customer interaction using their ID or Citizen’s I.D. (CC) number in inbound and outbound calls to more accurately forecast the best time and the most effective phone numbers for contacting your customers in the future. 

Customer contact information is analyzed and processed daily to consolidate more precise information over time. 

How does it work?

The ‘Agent’ view shows you the contact numbers used historically to locate your customers. Then, using the wolkvox Manager, you upload a file containing the ID numbers of the customers you want to analyze. The system will then return a downloadable plain text file with the effective telephone number information by ID and the most likely time at which you can reach your customers. 

Advantages of using the Smart Dialer

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