Dashboards and Reports provides you with multiple views of real-time reports and over 50 historical reports so you can effectively track your operations with accurate data on their performance and based on COPC best practices.
These features help you understand what’s happening in your contact center through consolidated reports that offer a global view of your operations and detailed reports that zoom in on key elements.
How does it work?
The Dashboards and Reports feature in wolkvox Manager provides you with significant and objective data agent productivity, levels of service, details of interactions, and operational quality, among others.
Obtain all the information required to make immediate decisions regarding the performance of your operations, analyzing updated behavior for agents, queues, and campaigns.
Analyze historical information for your operations, with over 50 reports that can be downloaded in Excel and HTML format.
Improve your productivity with clear data and key indicators of what is happening in your operations and agent performance therein.
Consume Dashboards and Reports data via API for an overview of your operation.
Traceability of customer interactions by tracking inbound/outbound calls or chats.
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