wolkvox can set up predictive, progressive, preview, and manual dialing. Automatic mode has an incredible predictive dialing algorithm, which enables up to 10 simultaneous phone calls per connected agent, increasing activity and improving performance of Contact Center agents.
The platform calculates the volume of calls required for the highest level of productivity. This type of dialing is suitable for campaigns with more than 15 simultaneous agents.
Calls are dialed automatically without any agent intervention. This mode is widely used in teleshopping and telemarketing campaigns and negotiation campaigns where the abandonment level is important. Recommended for campaigns with less than 15 agents.
The agent decides when the call is made and previously has the data on his/her screen. This system has the lowest productivity of the three systems and requires a lot of tracking by the coordinator or supervisor.
HOW DOES IT WORK?
wolkvox features industry leading dialing algorithms to improve connections rates customers, increasing agent activity and productivity. Easily set up phone interactions with multiple attempts and smart integration with SMS, Email, and Virtual Agent.
Also provided are filters for databases, blacklists, and reports on contact attempts in each channel.
Enter the campaign module, define the omnichannel strategy and upload the database and the system is ready for use.