wolkvox innovative features
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marcador-predictivo

PREDICTIVE DIALER - PROGRESIVE - OMNICHANNEL PREVIEW

The wolkvox platform is the best predictive dialer system in the market, allowing you to contact a larger number of clients and increase the activity and effectiveness of your agents, at a lower operating cost. Generating SMS, email and Virtual Agent strategies is easier than ever before

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omnicanalidad

OMNICHANNEL

Connect with your clients through our omnichannel, using multiple service channels; audio calls, videocalls, chats, emails, social media, and text messages. Easily set up Bots and AI to offer 24-hour support without cost overruns.

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diagram studio

DIAGRAM STUDIO

Set up Bots, IVR and interactive routing models like a pro. wolkvox allows you to quickly and easily build routing flows, using basic features like dragging and dropping of visual components. It has ASR (Automatic Speech Recognition), TTS (Text to speech), and AI functions to take your support to a completely new level.

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ivr

IVR (INTERACTIVE VOICE RESPONSE)

Do you want to maximize your client service through interactive IVR and improve the first contact solution in your company? Your IVR design can be created with our user-friendly graphical environment. wolkvox has the desired features to create basic, advanced or transactional IVR, at your fingertips.

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Reportes-bi-analytics

BI-ANALYTICS REPORTS

wolkvox has API that enables integrations with external applications. Manage all operations with proactive and real-time monitoring, with reports of agents, queues and campaigns and export more than 70 reports with our integrated platform.

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bots e inteligencia artificial

BOTS AND AI

Create Bots in the graphical environment, just by dragging and dropping elements, integrating AI features and enabling queries of multiple databases.

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gamificacion

GAMIFICATION

In the contact center, it is very important to keep your agents motivated, as well as promoting performance-based competition among your staff wolkvox has motivational tools that rely on the KPI (Key Performance Indicator), with extensive graphics, positioning agents according to their obtained points or other key metrics.

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big data

BIG DATA (SMART DIALING)

Manage, process and analyze data effectively with wolkvox. Effective means of contact, contactability and answering percentage, can increase the process effectiveness. Smart dialing provides data including phone numbers, time and the possibility of contact, based on the numbers dialed by agents, in campaigns and incoming calls.

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speech analytics

SPEECH ANALYTICS

Now you can track what your customers say in real time. wolkvox enables recognition and storage of voice variables automatically, using this data for different tools to improve quality at the lowest cost.

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calidad

QUALITY

wolkvox provides a quality module, based on the best practices of the international standard COPC. It enables the setting of parameters for multiple quality matrices and automatically obtains the sample to be reviewed by the quality analysts.

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