"The product is very easy to use, there is no problem whether the manager is new or old because the tool is very user friendly. The main feature that I personally like is that it allows us to see live what managers are doing during their workday. There are no complications to expose the functions of the scoreboard because it is not complicated to use.

My experience has been very positive because it has allowed me to optimize my work efficiently. When I need to consult some additional data that helps my work, I get it quickly, even if it is months old. The internal storage capacity that the platform has is excellent, this helps when it comes to making a personalized follow-up to the cases that require it, also being able to extract information from the reports makes the processes more efficient, which avoids wasting time obtaining this type of data."

"The software has a multitude of connectors, which allows it to be a true omnichannel solution for customer service. Overall the experience has been very positive, the platform is quite intuitive, the total implementation of the solution can be done in less than 1 week and you pay only and exclusively for the consumptions made. There are no hidden costs."

"The definition of dialing strategies through different channels is very easy to implement and allows to look for the customer by phone, SMS, WhatsApp, email according to the definition of the campaign. The functionality called "Autopilot" is excellent, because it allows you to define the action immediately in case it rings busy, does not answer or goes to the mailbox, in addition to the number of retries.
Another great thing about the software is that it is constantly updated and new versions are released almost monthly, with improvements in functionality, reports and bug fixes.
wolkvox allows additional actions from the traditional telephone channel to attend email, WhatsApp and social networks such as Facebook Messenger and Twitter, managing them in a similar way to phone calls and generating reports on these interactions and chats".

"I highlight the capacity and speed of innovation of the wolkvox team to adapt to the new needs of customers and markets. It is the best cost-benefit option in the market framed in a concept of flexibility and consumption charge. A complete experience, in permanent innovation, easy to use and easy to buy".

"It is a cost-effective and easy-to-use platform that integrates easily with the different needs of the call center, BPO and our customers. They are fast and at the forefront of innovation and cutting-edge technology, which facilitates implementation and the achievement of business objectives. The platform helps us to diversify our solutions portfolio, provide a timely response to our partners and have the integrations and facilities to achieve business results, both for the company and our partners".