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The wolkvox, platform has multiple tools to assure customer satisfaction, encouraging your workforce to help obtain better results.

QUALITY ASSURANCE

This module allows you to perform quality assurance operations with its built-in quality module that configures random tasks to evaluate the calls. It supports categorization codes and offers the option to set up quality matrices based on the best COPC practices.

HOW DOES IT WORK?

wolkvox enables the parameter setup for complete process monitoring and assessing critical and non-critical errors, assisting in the compliance of best practices for customer service.

The system will send daily tasks to the quality analyst, based on a random sample of the most important calls for the process.

REASONS TO USE THE QUALITY ASSURANCE OF WOLKVOX?

SPEECH ANALYTICS

wolkvox allows you to format categories and keywords for customer analysis and live agent interactions after the call ends. You can evaluate the timing of specific language throughout the call. This feedback aids in quality assurance, presenting tacking protocol data, call response speed, among other categories

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