Blog wolkvox, This is wolkvox’s platform that received strong recognition from Gartner's GetApp
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This is wolkvox’s platform that received strong recognition from Gartner's GetApp

wolkvox continues to position itself as one of the best cloud solutions for contact centers on the market globally. This time GetApp recognized wolkvox CRM in its mid-year report Top CRM and Customer Service Software 2021.

GetApp is a Gartner digital market (one of the most prestigious technology consulting and research firms in the world) whose purpose is to guide companies from all countries and all sectors when hiring software-as-a-service solutions - SaaS - that best suit their needs. This has been its mission for a decade and that’s why GetApp is the main online resource for companies looking for software products.

Why did GetApp decide to single out wolkvox and its CRM? GetApp included wolkvox in its report of favorite companies because our cloud solution is one of the most frequently listed as a leading product in the CRM category and other related ones, such as Auto dialer, Predictive dialer, and Call center software.

wolkvox’s CRM is a software solution focused on customer service, sales, and billing processes that allows companies to manage and automate from the cloud all relationships with customers, integrating the data obtained in an operational way by agents with the analysis capacity of the tool to achieve a better customer experience. In addition, wolkvox CRM is natively integrated with wolkvox Contact Center and that allows management from a unified desktop. This is its main strength and differentiating factor among all other CRM solutions that may exist in the market.

"It is an easy-to-use, economical platform that integrates thoroughly with the different needs of the call center, BPO, and the needs of our customers. They are fast and at the forefront of innovation and cutting-edge technology, making it easy to implement any and be able to achieve business objectives." - Product Review via GetApp.

With this and 44 other reviews from different customers around the world, wolkvox obtained 100% positive ratings reaching a score of 4.7 points out of 5.0, making it one of the highest evaluations among the other companies that appear in the GetApp Top CRM and Customer Service Software 2021.

Reseñas CRM wolkvox GetApp

John Jorge Rincón, Regional Director of Sales and Marketing at wolkvox, said about this important recognition that "being highlighted by one of the most important Gartner companies in the world, focused on understanding user reviews and their satisfaction, is a very significant achievement, since it allows to make wolkvox a recognized company in the good business management and quality of service provided by the wolkvox team and solutions"

Juan Sebastián Cáceres, Regional Corporate Sales Manager of wolkvox, commented that being on this GetApp list “it ratifies and enhances our vision, since in 2021, companies that turn their strategy to improve Customer Engagement, have a huge advantage over those that still operate with traditional decentralized strategies”. He pointed out that “users in 2021 want to feel recognized and understood by their favorite brands, and we are happy to know that our customers feel supported by us to do so.”

It is not the first time GetApp has awarded badges to wolkvox platforms and products, as our Predictive Scoreboard and Telephony are in its Features and Functionality.

In addition, other Gartner digital markets such as Capterra and Software Advice have given us recognition. This is the case of our Telephony service highlighted by Capterra in its Best ease of use category, and of our Predictive Dialer, which was included in its Short List 2021. Also, Software Advice awarded the Computer Telephony Integration Software and the Dialer Predictive Software from wolkvox its Most Recommended badge and highlighted our company's Call Recording in its Front Runners.

More about GetApp

GetApp is the recommendation engine SMBs need to make the right software choice. GetApp enables SMBs to achieve their mission by delivering the tailored, data-driven recommendations and insights needed to make informed software purchasing decisions. GetApp is a Gartner company.

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