Customer service has evolved from single-channel to multi-channel and from transactional to relational to give way to Interactive Engagement Centers
Knowing the internet quality meters in wolkvox allows to ensure better quality in the operation, even from teleworking.
Hyperatomatization resulting from the integration of artificial intelligence and Learning Machine could become an ally in your company.
Choosing the right channel cannot be reduced to the customer's preferences or adjusted to the companies' contact tools.
CRM (Contact Relationship Managment) and Contact Center platforms are different and independent solutions, but when integrated they enhance their functionalities.